ACCOUNT ISSUES

Why do you need my details?

We need just a little bit of information about you to help us know what country you are running for, living in, and your year of birth to ensure that we are not sending under 18s advertising from certain irrelevant sponsors.

How do I reset my password?

If you have forgotten your password or it does not seem to be working, you can reset it quite simply at the login page of the app at app.runningworldcup.com by selecting the “Forgot Your Password?” option.

I have forgotten the email I used to log in, how can I find this out?

Unfortunately, if you cannot remember your email address used, we suggest setting up a new account. If you attempt to use your previously used email address it will highlight this when you attempt to sign up again.

How do I close my account?

You are able to delete your account at any time until you have posted a qualifying run with the Vitality Running World Cup. Once you have posted a run during the tournament, we need to retain your details until the end of the event, at which time we will of course remove this for you.

My country is not listed

We have taken our country list from an internationally recognised list of nations. As a non political organisation we really hope that we have all recognised countries covered. If you feel that you are not represented by the Vitality Running World Cup please do email us at [email protected] for more details.

I haven’t received a response to my query

We are doing our best to respond to all queries that we have received. With up to 1 million people taking part, as you can imagine, we probably have a few to get through. We have done our very best to include all answers to usual questions here in our FAQ section, and also via our chatbot (located in the bottom right hand corner). If you have emailed us previously, we will get back to you, we are just working through the list. We are sorry for any delay or inconvenience.

Can I call you?

For 2020 we have tried to answer nearly all possible queries via our chatbot (see bottom right of your screen), if your query has not been resolved please do click “wait for the team” and we will do our best to come back to you as soon as we can.

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